Pensions and Retirement Training Course on KPIs and Dashboards for Pension Funds

Module 1: Introduction to Performance Measurement in Pension Funds
The role of KPIs in pension management and governance
Linking KPIs to organizational goals and accountability frameworks
Distinguishing between operational, financial, and strategic KPIs
Common challenges in measuring pension performance
Case study: Benchmarking pension fund performance globally

Module 2: Identifying and Defining Pension Fund KPIs
Core KPI categories: contributions, investments, benefits, administration, compliance
SMART criteria for effective KPI development
Lagging vs. leading indicators in pension performance
Balancing quantitative and qualitative metrics
Workshop: Developing a KPI framework for a public pension scheme

Module 3: Financial and Investment Performance Metrics
Measuring fund returns, volatility, and funding ratios
Benchmarking asset class performance
Monitoring contribution inflows and benefit outflows
Cash flow forecasting and liquidity monitoring indicators
Exercise: Calculating key pension fund investment ratios

Module 4: Operational and Administrative KPIs
Metrics for member record accuracy, service turnaround, and transaction volume
Claims processing time, data completeness, and error rates
Measuring IT system efficiency and administrative cost ratios
Process efficiency indicators and productivity metrics
Case study: Streamlining pension administration using KPI insights

Module 5: Risk, Compliance, and Governance Indicators
Compliance with contribution schedules and regulatory filings
Internal control effectiveness and audit compliance rates
Risk exposure and stress test performance indicators
ESG and sustainability metrics in pension fund operations
Practical: Designing a compliance and governance KPI matrix

Module 6: Data Collection, Validation, and Reporting Frameworks
Establishing reliable data sources for KPI measurement
Data integrity checks and validation rules
Automating data collection from pension management systems
Building reporting templates and frequency schedules
Simulation: Creating a monthly performance reporting process

Module 7: Introduction to Dashboard Design and Visualization Principles
Best practices in dashboard layout and design
Selecting visualization types (charts, heat maps, trend lines, gauges)
Storytelling with data: presenting pension insights visually
Avoiding clutter and ensuring interpretability
Exercise: Sketching a pension performance dashboard mock-up

Module 8: Tools and Technologies for Dashboard Development
Overview of BI tools: Power BI, Tableau, Qlik, Google Data Studio
Integrating dashboards with pension data systems and APIs
Real-time vs. periodic dashboards for pension monitoring
Managing user access, roles, and permissions
Demo: Building a pension fund KPI dashboard prototype

Module 9: Communicating Insights and Decision Support
Presenting KPI reports to trustees and management committees
Using dashboards for performance review and decision-making
Designing executive summaries and visual scorecards
Integrating dashboards with strategic and risk reports
Role-play: Presenting dashboard insights to a board of trustees

Module 10: Implementing and Sustaining a KPI and Dashboard Framework
Institutionalizing performance management in pension operations
Aligning KPI systems with regulatory and audit requirements
Evaluating dashboard impact and user engagement
Continuous improvement through feedback and automation
Group project: Designing a complete KPI and dashboard strategy for a pension fund