Training course on Consumer Protection in Financial Services and the Central Bank

Module 1: Introduction to Consumer Protection in Financial Services

Definition, objectives, and importance of consumer protection.

Consumer rights in financial services.

Role of central banks in consumer protection.

Module 2: Regulatory Frameworks and Standards

National and international consumer protection regulations.

Basel Committee guidelines and FATF recommendations.

Central bank policies for supervision and enforcement.

Module 3: Consumer Risks and Vulnerabilities

Fraud, mis-selling, predatory lending, and unfair practices.

Over-indebtedness and financial exclusion.

Vulnerable populations and targeted protection measures.

Module 4: Consumer Protection Mechanisms and Tools

Complaint handling and dispute resolution.

Transparency, disclosure, and product suitability standards.

Behavioral insights to reduce consumer risk.

Module 5: Financial Literacy and Consumer Education

Promoting informed financial decision-making.

Designing effective consumer education campaigns.

Evaluating the impact of financial literacy programs.

Module 6: Supervision and Monitoring by Central Banks

Integration of consumer protection in supervisory frameworks.

Reporting requirements and monitoring indicators.

Using data and analytics for proactive protection.

Module 7: Case Studies and Global Best Practices

Examples from central banks and financial authorities globally.

Lessons learned from consumer protection failures.

Interactive exercises: identifying gaps and designing interventions.

Module 8: Policy Design and Implementation

Drafting policies for fair treatment, disclosure, and transparency.

Coordination with government agencies, industry, and consumer groups.

Evaluating the effectiveness of consumer protection policies.