Training course on Cyber Crisis Management and Communications

Module 1: Introduction to Cyber Crisis Management
Overview:
This module provides a foundation for understanding cyber crises and the principles of effective management.
Key Focus Areas:
Definition and types of cyber crises
Differences between routine incidents and crises
Principles of cyber crisis management and governance
Roles and responsibilities in crisis scenarios
Case studies of high-profile cyber incidents
Learning Outcome:
Participants will understand the nature of cyber crises and the importance of structured management.

Module 2: Cyber Risk Assessment and Crisis Preparedness
Overview:
Preparing for crises by identifying risks and developing readiness plans.
Key Focus Areas:
Risk assessment frameworks for cyber incidents
Identifying critical assets and threat vectors
Business impact analysis (BIA) in crisis scenarios
Developing crisis response and contingency plans
Testing and validating preparedness through exercises
Learning Outcome:
Participants will learn to assess cyber risks and develop comprehensive crisis preparedness strategies.

Module 3: Incident Response and Crisis Handling
Overview:
Managing the lifecycle of a cyber incident to minimize operational impact.
Key Focus Areas:
Incident response planning and escalation protocols
Containment, mitigation, and recovery strategies
Coordinating IT, legal, and business teams during incidents
Real-time decision-making under pressure
Integrating incident response with crisis management processes
Learning Outcome:
Participants will gain skills to lead coordinated responses and mitigate the impact of cyber crises effectively.

Module 4: Cyber Crisis Communication Strategies
Overview:
Communicating clearly and strategically to internal and external stakeholders during a cyber crisis.
Key Focus Areas:
Principles of crisis communication and stakeholder management
Crafting effective messaging for executives, employees, customers, regulators, and media
Social media management and rumor control during incidents
Legal and regulatory considerations in public disclosure
Case studies of successful and failed communication strategies
Learning Outcome:
Participants will be able to communicate effectively during a crisis, protecting reputation and stakeholder confidence.

Module 5: Post-Crisis Analysis, Lessons Learned, and Continuous Improvement
Overview:
Learning from incidents to strengthen future crisis resilience.
Key Focus Areas:
Conducting post-mortem analysis and root cause investigations
Documenting lessons learned and updating policies and procedures
Measuring performance and readiness using KPIs and metrics
Building a culture of continuous improvement in cyber crisis management
Integrating feedback into future incident response and crisis planning
Learning Outcome:
Participants will develop the ability to enhance organizational resilience through post-crisis learning and improvement.
Practical Exercises
Cyber crisis simulation and tabletop exercises
Incident response coordination drills
Crafting crisis communication statements for internal and external audiences
Evaluating organizational readiness using KPIs and crisis metrics