Training Course on Excellence In Care: Advanced Quality Assurance In Healthcare Training Course

Module 1: Foundations and Frameworks of Quality Assurance in Healthcare
Learning Objectives:
Define advanced QA principles and their role in healthcare excellence.
Examine global quality frameworks and patient safety movements.
Subtopics:
Principles of quality assurance, quality control, and continuous improvement
International frameworks: WHO Quality of Care Framework, IOM’s six dimensions of quality
ISO standards and Joint Commission International (JCI) accreditation basics
Linking QA with patient outcomes and organizational performance
Case Study / Exercise:
Case: Implementing WHO’s quality improvement framework in primary care
Exercise: Mapping QA gaps in participants’ organizations

Module 2: Quality Standards, Accreditation, and Compliance
Learning Objectives:
Apply accreditation standards and compliance mechanisms.
Integrate accreditation with continuous quality improvement.
Subtopics:
Accreditation systems (JCI, ISO 9001, national accreditation boards)
Compliance strategies and regulatory frameworks
Integrating evidence-based standards into service delivery
Building institutional readiness for external accreditation
Case Study / Exercise:
Case: Lessons from a hospital achieving JCI accreditation
Simulation: Preparing for an accreditation survey

Module 3: Tools and Methodologies for Continuous Quality Improvement (CQI)
Learning Objectives:
Use quality improvement models and tools effectively.
Apply data-driven methods to achieve sustainable improvements.
Subtopics:
PDCA (Plan-Do-Check-Act) and PDSA cycles
Lean, Six Sigma, and Kaizen in healthcare
Root cause analysis, fishbone diagrams, and process mapping
Designing quality improvement projects in clinical practice
Case Study / Exercise:
Case: Lean Six Sigma application in reducing surgical wait times
Workshop: Creating a CQI project plan for a real-world problem

Module 4: Data, Audits, and Performance Monitoring for Quality Assurance
Learning Objectives:
Utilize audits and performance measurement to drive quality.
Leverage health informatics and data analytics for QA.
Subtopics:
Clinical audits, peer reviews, and benchmarking
Key performance indicators (KPIs) for quality assurance
Using dashboards and digital platforms for monitoring QA
Linking performance monitoring with policy and accountability
Case Study / Exercise:
Case: Use of hospital dashboards for real-time quality monitoring
Practical: Developing a QA scorecard for a health facility

Module 5: Building a Culture of Quality and Patient Safety
Learning Objectives:
Strengthen leadership, staff engagement, and patient-centered care.
Sustain QA through organizational culture and system resilience.
Subtopics:
Leadership and governance in QA and patient safety
Creating a safety culture and reducing medical errors
Patient involvement in quality improvement initiatives
Roadmap for embedding QA in healthcare systems sustainably
Case Study / Exercise:
Case: Patient safety culture transformation in the UK’s NHS
Capstone Project: Designing a QA strategy for participants’ organization