Training Course on Healthcare Shield: Business Continuity & Resilience Training Course For Medical Facilities

Module 1: Foundations of Business Continuity and Resilience in Healthcare
Learning Objectives:
Define business continuity and resilience in the healthcare sector.
Explore why resilience is critical for medical facilities.
Subtopics:
Principles of business continuity management (BCM)
Key elements of healthcare resilience
International standards and frameworks (ISO 22301, WHO guidance)
Leadership and organizational culture for resilience
Case Study / Exercise:
Case: Hospital resilience during Hurricane Katrina
Group activity: Identifying resilience gaps in participants’ organizations

Module 2: Risk Assessment and Vulnerability Mapping
Learning Objectives:
Conduct risk and vulnerability assessments for medical facilities.
Prioritize threats to healthcare operations.
Subtopics:
Risk identification methods (natural, technological, biological, cyber risks)
Hazard Vulnerability Analysis (HVA) for healthcare facilities
Identifying critical services and systems at risk
Using data and analytics in resilience planning
Case Study / Exercise:
Case: Cyberattack on a hospital EHR system
Practical exercise: Developing a risk matrix for healthcare operations

Module 3: Designing and Implementing Business Continuity Plans (BCPs)
Learning Objectives:
Develop operational continuity frameworks for healthcare organizations.
Ensure alignment of BCPs with healthcare policies and regulations.
Subtopics:
Components of an effective BCP in healthcare
Continuity of essential health services during emergencies
Roles of emergency operations centers and incident management systems
Resource mobilization and supply chain continuity planning
Case Study / Exercise:
Case: Continuity planning in a hospital during COVID-19 surges
Simulation: Drafting a BCP framework for a medical facility

Module 4: Crisis Management and Operational Resilience
Learning Objectives:
Strengthen healthcare organizations’ ability to respond to disruptions.
Apply strategies for effective crisis management.
Subtopics:
Crisis management teams and leadership roles
Communication strategies during crises
Maintaining staff safety, wellbeing, and morale
Collaboration with government, NGOs, and private sector partners
Case Study / Exercise:
Case: Crisis communication challenges during the Ebola outbreak
Role-play: Managing an executive-level crisis briefing during a hospital emergency

Module 5: Recovery, Adaptation, and Future-Ready Resilience
Learning Objectives:
Build sustainable resilience and recovery frameworks for healthcare facilities.
Apply innovation and lessons learned to future disruptions.
Subtopics:
Post-crisis recovery frameworks for healthcare systems
Business continuity audits and testing BCP effectiveness
Integrating digital tools and predictive analytics for resilience
Building a culture of continuous improvement and adaptation
Case Study / Exercise:
Case: Recovery of healthcare systems after the 2010 Haiti earthquake
Capstone Project: Developing a business continuity and resilience roadmap for participants’ organization