Training course on Lean Six Sigma for Financial Operations

Module 1: Introduction to Lean Six Sigma in Financial Services

Why Lean Six Sigma matters in finance

Differences between Lean, Six Sigma, and Lean Six Sigma

Key success stories in banking, insurance, and investment operations

Module 2: Understanding Financial Operations Processes

Typical workflows in finance (payments, reconciliations, reporting, compliance checks)

Common challenges: errors, rework, delays, regulatory risks

Linking operational excellence to customer experience

Module 3: Lean Principles in Financial Operations

Value vs. waste in financial processes

Value Stream Mapping (VSM) in transaction flows

Lean tools: 5S, Kaizen, Just-in-Time (JIT) in finance

Module 4: Six Sigma Fundamentals

Variation and defects in financial processes

DMAIC methodology explained

Tools: Root Cause Analysis, Pareto Charts, Fishbone Diagrams, Control Charts

Module 5: Applying DMAIC in Financial Operations

Define: Identifying financial process problems (e.g., loan processing delays)

Measure: Collecting data (cycle time, error rates, compliance gaps)

Analyze: Identifying causes of errors and inefficiencies

Improve: Designing and piloting solutions

Control: Monitoring progress with KPIs and dashboards

Module 6: Tools and Techniques for Lean Six Sigma in Finance

Process mapping and swimlane diagrams

Mistake-proofing (Poka-Yoke) for compliance

Statistical analysis basics for finance professionals

Module 7: Change Management and Culture

Overcoming resistance to process improvement

Engaging teams in continuous improvement

Embedding Lean Six Sigma thinking in daily operations

Module 8: Case Studies and Best Practices

Lean Six Sigma in loan approval processes

Reducing reconciliation errors in banking operations

Improving claims processing in insurance

Group exercise: Financial operations improvement project